摘要:JOB TITLE: DSV Support EngineerDEPARTMENT: GTEC Developer DivisionIMMEDIATE SUPERVISOR: GTEC DSV Team ManagerJOB SUMMARY Reporting to GTEC DSV Team immediate manager, the Support Engineer is responsible for providing top-quality support with a high customer satisfaction, providing responsive and reliable technical solutions and information to Microsoft customers on Visual Studio language and tools. MAIN RESPONSIBILITIES Provide technical support to Asia Pacific region premier and professional customers by answering inquires, assisting customer incidents and going onsite to enterprise customer for problem resolution on a timely basis Provide pre-emptive support through KBIS, technical articles and sample programs. Uphold consistent processes and case handling standards according to......[阅读全文]